Walmart pharmacy app not scanning new insurance card 2026?

Is your Walmart pharmacy app not scanning a new insurance card? Usually, the problem comes down to one of four issues: camera permission, a buggy app build, glare/blur on the card, or missing Rx numbers (BIN/PCN/Group). Here’s how to fix it quickly in 2026 without wasting a trip.

1) Fix Camera Access (Most Common Cause)

If the app can’t access your camera, scanning will fail every time.

• Allow camera permission for the Walmart app in your phone settings.
• Turn Low Power Mode off temporarily (some phones limit camera features).
• Force close the app, reopen, and try again.
• Restart your phone if the camera works in other apps but not here.

If the preview is black or frozen, it’s almost always a permission or OS-level camera glitch.

2) Stop Blur and Glare

Scanning issues often come from poor card visibility.

• Wipe your camera lens.
• Use bright side lighting instead of overhead glare.
• Place the card on a dark, matte surface.
• Hold the phone still and let it focus for 2–3 seconds.
• Avoid scanning through smudged or cracked screen protectors.

Tip: Tilt glossy cards slightly to remove glare before scanning.

3) Software Fixes for Barcode Scanner

• Update the Walmart app (older builds can break after phone updates).
• Update your phone to the latest stable OS.
• Sign out and back into the app.
• Reinstall the app if scanning previously worked but suddenly stopped.

Reinstalling resets the scanner module if it got stuck after an update.

4) Check Your Card for Rx Info

Not all insurance cards are pharmacy-ready. The app may scan the card but cannot create usable coverage info without pharmacy processing numbers.

Look for Rx BIN, PCN, and Group (often on the back). If missing, contact your insurer for the pharmacy benefits card.

5) Add New Insurance Manually

1. Open the pharmacy section and go to insurance/coverage settings.
2. Select Add Insurance → Enter Manually.
3. Enter your Member ID carefully (watch 0 vs O, 1 vs I).
4. Enter Rx BIN, PCN, Group if prompted.
5. Save, then close and reopen the app to refresh coverage info.

If it still won’t save, try using mobile data instead of Wi‑Fi (or vice versa). Poor network sync can mimic an “insurance won’t add” problem.

6) Pharmacy-Side Fixes

• Bring the physical card and ask staff to add insurance at the register.
• Request a re-bill with the new plan if the price doesn’t update.
• If it rejects, call your insurer to confirm the Rx BIN/PCN/Group and that your plan is active.

Bottom line: if the Walmart pharmacy app not scanning slows you down, manual entry or pharmacy-side entry is faster than struggling with the camera for 20 minutes.